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FAQs


Are your body care products safe to use during pregnancy?

Lavido manufactures its products in accordance with American and European consumer safety regulations, and all our products are dermatologically tested to ensure safety. We recommend testing any product on a small patch of skin before usage to be certain a given product is right for you. top ↑

Which products are suitable for vegans?

Lavido uses beeswax and seaweed in some of its products. So Lavido is not 100% vegan, but we are completely vegetarian. For an ingredient list please contact us. top ↑

Which products are NOT suitable for those on a gluten-free diet?

Lavido products contain no wheat. We recommend testing any product on a small patch of skin before usage to be certain a given product is right for you. top ↑

Are your products suitable for sensitive skin?

All Lavido products are dermatologically tested, although not hypoallergenic tested. If you have sensitive skin, we recommend testing any product on a small patch of skin before usage to be certain a given product is right for you.top ↑

Why is the product color different?

Lavido uses a wide variety of plants, most of which are organic. Due to changes in climate, soil and other environmental factors, plants may vary in color, which will lead to some variation in product color. Color variation has no bearing on the quality and active nature of the plants and or products.top ↑

Does Lavido have a policy regarding chemical ingredients in products? For example, parabens.

Yes. We have a “NO List” of ingredients we will not use in our products: mineral oil, petroleum, silicones, SLS, parabens, and synthetic dyes. Our goal is to produce clean, effective, natural products by sourcing and using the best ingredients possible.top ↑

Do you have any policies on the use of GMO ingredients in your products?

Lavido does not use genetically modified plants and/or ingredients.top ↑

Does your company have an animal testing policy?

Lavido does not test on animals.top ↑

What is the difference between the terms organic, certified organic, and natural?

Organic certification is related to governmental certifying bodies, which differ from country to country; and, in the United States, from state to state. It is our goal at Lavido to use organic ingredient that we can confirm are certified by reputable and best practice global bodies; to do so ensures the natural and organic ingredient we select for our products have been planted, grown and harvested at the highest global standards available.top ↑

What is the Lavido ingredient commitment?

We believe that production methods are no less important than the final product and that cooperation with local and an international grower is imperative. We choose our suppliers carefully and we are meticulous when it comes to the ingredients that we use. When choosing flower essences and oils, we give utmost importance to the quality of the raw materials. top ↑

Where do you deliver?

Lavido supply to addresses throughout the United States. top ↑

What is your return policy?

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Lavido Customer Services 1-888-658-4440 X101, within 3 working days of receipt and we will arrange replacement goods.

If you change your mind and decide you do not want the goods, Lavido honors full refund provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Please call Lavido Customer Service 1-888-658-4440 X101 before you return any item/s to ensure the correct procedure is followed. top ↑

Why do I need to register?

Registering your details makes the order process easier.

When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information. Once entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

You can track your order status and order history.

You can access you account information at any time and edit any of your account details.

Special Note: If you use Paypal you do not need to register with Lavido USA but please be aware that it is then harder for {config path="general/store_information/name"}} to trace your order in cases of query or error. top ↑

How will you use the information I provide?

You can rest assured that your personal details remain confidential and we do not share our database or pass on details to other companies.For further information on our Privacy and Cookies Policy. top ↑

How secure are my credit card details?

We know that security is one of the main concerns when buying on the internet. So when researching hosts for the Lavido site ‘the best security available’ was top of the list of essentials. We are pleased to confirm that to our knowledge the security provided is the best available. The site is PCI DSS Compliant to Level 4 – which ensures unbeatable security & protection of sensitive customer information. We use Authorize.Net to securely charge your credit card purchases. Authorize.Net is a wholly owned subsidiary of VISA and has been a leading provider of payment gateway services since 1996, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Additionally, Lavido does not store your credit card information on our servers which helps keep your private financial information secure. top ↑

Why do I need to enter my email address?

Lavido uses your email address as a means of identification, as this is totally unique to you. top ↑

Why do I need a password?

When you create a password it allows you to access your account information.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password. top ↑

I've forgotten my password, how can I get a new one?

Don't worry if you have forgotten your password, just click this link to reset your password. Enter your email address and a password reset link will be emailed directly to you. top ↑

Why do I need to login again even though I have already?

Sometimes if you have been through to checkout and then gone back to shop, the website will ask you to log in again. This is to ensure security is maintained because credit card details are added at checkout so that area needs to be kept safe.

The site is PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which certification and compliance ensures unbeatable security & protection of sensitive customer information including credit cards. top ↑

How can I contact you if I have a problem?

If you need help or information you can contact our Customer Services team:
Email: Customerservice@lavido.com  
Telephone: 1-888-658-4440 X101
Please note staff are only available to answer between 9am to 5pm EST Monday to Friday.

To contact Lavido in writing please send to:

Lavido USA
PO Box 95
West Hempstead, NY 11552

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