Are your body care products safe to use during pregnancy?
Lavido manufactures its products in accordance with American and European consumer safety regulations, and all our products are dermatologically tested to ensure safety. We recommend testing any product on a small patch of skin before usage to be certain a given product is right for you.
Which of your products are vegan friendly?
Lavido no longer produces products using beeswax or seaweed, but some of our older stock does contain a few products that have these ingredients. BUT, 95% of our products are vegan. New products being manufactured will be all-vegan. You can view all of our vegan-friendly products here.
Which of your products are Gluten-Free?
Lavido products contain no wheat. We recommend testing any product on a small patch of skin before usage to be certain a given product is right for you. You can view our Gluten-Free products here.
Are your products suitable for sensitive skin?
All Lavido products are dermatologically tested, although not hypoallergenic tested. If you have sensitive skin, we recommend testing any product on a small patch of skin before usage to be certain a given product is right for you.
Why does the color of the product vary?
Lavido uses a wide variety of plants, most of which are organic. Due to changes in climate, soil and other environmental factors, plants may vary in color, which will lead to some variation in product color. Color variation has no bearing on the quality and active nature of the plants and or products.
Does Lavido have a policy regarding chemical ingredients in products? For example, parabens.
Yes. We have a “NO List” of ingredients we will not use in our products: mineral oil, petroleum, silicones, SLS, parabens, and synthetic dyes. Our goal is to produce clean, effective, natural products by sourcing and using the best ingredients possible.
Do you have any policies on the use of GMO ingredients in your products?
Lavido does not use genetically modified plants and/or ingredients.
Does your company do animal testing?
Lavido does not test on animals.
What is the difference between "organic", "certified organic" and "natural"?
Organic certification is related to governmental certifying bodies, which differ from country to country; and, in the United States, from state to state. It is our goal at Lavido to use organic ingredients that we can confirm are certified by reputable and best practice global bodies; to do so ensures the natural and organic ingredient we select for our products have been planted, grown and harvested at the highest global standards available.
What is the Lavido ingredient commitment?
We believe that production methods are no less important than the final product and that cooperation with local and an international grower is imperative. We choose our suppliers carefully and we are meticulous when it comes to the ingredients that we use. When choosing flower essences and oils, we give utmost importance to the quality of the raw materials.
Where do you deliver?
Lavido ships throughout the United States and Canada.
What is your return policy?
In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Lavido Customer Service at 1-888-658-4440 X101, within 3 working days of receipt and we will arrange replacement goods.
If you change your mind and decide you do not want the goods, Lavido honors full refund provided the goods are unopened and returned within thirty days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Please call Lavido Customer Service 1-888-658-4440 X101 before you return any item/s to ensure the correct procedure is followed.
Do I need to register on your website?
You do not need to register. Registering your details makes the order process easier.
When you sign in and register with our site for the first time you can create your account information page which details your contact and delivery information. We do not store your credit card. Once entered, your details will be stored in your account, and you will not have to re-enter them again when you make your next order.
- You can track your order history.
- You can access you account information at any time and edit any of your account details.
- You can update your subscriptions.
- You can always track the status of your order regardless if you have registered or not.
How will you use the information I provide?
How secure are my credit card details?
We know that security is one of the main concerns when buying on the internet. So when researching hosts for the Lavido site ‘the best security available’ was top of the list of essentials. We are pleased to confirm that to our knowledge the security provided is the best available. The site is PCI DSS Compliant to Level 4 – which ensures unbeatable security & protection of sensitive customer information. We use Authorize.Net to securely charge your credit card purchases. Authorize.Net is a wholly owned subsidiary of VISA and has been a leading provider of payment gateway services since 1996, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Additionally, Lavido does not store your credit card information on our servers which helps keep your private financial information secure.
Why do I need to enter my email address?
Lavido uses your email address as a means of identification, as this is totally unique to you. We will email you information about the status of your order and beauty tips, special offers and more.
How can I contact you if I have a problem?
If you need help or information you can contact our Customer Services team:
Telephone: 1-888-658-4440 X101
Please note staff are only available to answer between 9:30 am to 5pm ET Monday to Friday.
To send us old fashioned snail mail:
Lavido USA PO Box 95 West Hempstead, NY 11552