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Frequently Asked Questions

Something we missed? Email customerservice@lavido.com and we will get back to you as soon as possible.

PRODUCT FAQS

All Lavido products have been formulated to be safe for use during and after pregnancy.

Lavido no longer produces products using beeswax or seaweed, but some of our older stock does contain a few products that have these ingredients. BUT, 95% of our products are vegan. New products being manufactured will be all-vegan. You can view all of our vegan-friendly products here.

Lavido products contain no wheat. We recommend testing any product on a small patch of skin before usage to be certain a given product is right for you. You can view our Gluten-Free products here.

All Lavido products are dermatologically tested, although not hypoallergenic tested. If you have sensitive skin, we recommend testing any product on a small patch of skin before usage to be certain a given product is right for you.

Lavido uses a wide variety of plants, most of which are organic. Due to changes in climate, soil and other environmental factors, plants may vary in color, which will lead to some variation in product color. Color variation has no bearing on the quality and active nature of the plants and or products.

Yes. We have a “NO List” of ingredients we will not use in our products: mineral oil, petroleum, silicones, SLS, parabens, and synthetic dyes. Our goal is to produce clean, effective, natural products by sourcing and using the best ingredients possible. 

Lavido does not use genetically modified plants and/or ingredients.

Lavido does not test on animals.

SHIPPING / RETURN FAQS

Lavido ships throughout the United States. 

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Lavido Customer Service at 1-888-658-4440, within 3 working days of receipt and we will arrange replacement goods.

If you change your mind and decide you do not want the goods, Lavido honors full refund provided the goods are unopened and returned within thirty days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Please call Lavido Customer Service 1-888-658-4440 X101 before you return any item/s to ensure the correct procedure is followed.

We begin to process your order as soon as you submit it. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

We’re sorry to hear you aren’t happy with your Lavido order. We want to make sure you find the right products for you and your skin. While we do not offer returns, we do offer exchanges up to 30 days after your order if the product is unused and in the same condition you received it. If you have any further questions, reach out to customerservice@lavido.com.

Reach out to us at customerservice@lavido.com and we will help you with your order. Please include your order number in your email and let us know why you would like to exchange your product(s). Please note that all exchange shipping costs are the responsibility of the customer.

Yes, but only on full bundle exchanges that include all of the original products. We do not accept partial exchanges.

In the contiguous U.S., we ship orders over $50 via USPS Ground for free. Any orders below $50, are charged a flat rate of $6.99 that is shipped via USPS. Any rush shipping options are available at checkout with a choice of carriers.

Any orders going to Hawaii or Alaska have their choice of carriers at checkout. At this time, these areas do not qualify for free shipping.

No, we do not currently ship to Guam or Puerto Rico.

GENERAL FAQS

Organic certification is related to governmental certifying bodies, which differ from country to country; and, in the United States, from state to state. It is our goal at Lavido to use organic ingredients that we can confirm are certified by reputable and best practice global bodies; to do so ensures the natural and organic ingredient we select for our products have been planted, grown and harvested at the highest global standards available.

We believe that production methods are no less important than the final product and that cooperation with local and an international grower is imperative. We choose our suppliers carefully and we are meticulous when it comes to the ingredients that we use. When choosing flower essences and oils, we give utmost importance to the quality of the raw materials.

You do not need to register. Registering your details makes the order process easier.

When you sign in and register with our site for the first time you can create your account information page which details your contact and delivery information. We do not store your credit card. Once entered, your details will be stored in your account, and you will not have to re-enter them again when you make your next order.

You can track your order history.You can access you account information at any time and edit any of your account details.You can update your subscriptions.You can always track the status of your order regardless if you have registered or not.

You can rest assured that your personal details remain confidential and we do not share our database or pass on details to other companies.For further information on our Privacy Policy.

We know that security is one of the main concerns when buying on the internet. So when researching hosts for the Lavido site ‘the best security available’ was top of the list of essentials. We are pleased to confirm that to our knowledge the security provided is the best available. The site is PCI DSS Compliant to Level 4 – which ensures unbeatable security & protection of sensitive customer information. We use Authorize.Net to securely charge your credit card purchases. Authorize.Net is a wholly owned subsidiary of VISA and has been a leading provider of payment gateway services since 1996, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Additionally, Lavido does not store your credit card information on our servers which helps keep your private financial information secure.

Lavido uses your email address as a means of identification, as this is totally unique to you. We will email you information about the status of your order and beauty tips, special offers and more.

If you need help or information you can contact our Customer Services team:
Email: Customerservice@lavido.com  
Telephone: 1-888-658-4440 X101


Please note staff are only available to answer between 9:30 am to 5pm ET Monday to Friday.

To send us old fashioned snail mail: 

Lavido USA PO Box 95 West Hempstead, NY 11552

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